It amazes me that companies spend thousands of dollars each month to acquire customers, only to disappoint them with exceedingly poor customer service. I like to remind people that the easiest way to grow a business is to keep your current customer happy. A happy customer spends more money and refers others to do the […]
Archive | Customer Service
Do You Have REALationships with Your Clients
By Anthony Kirlew on January 25, 2013 in Business Relationships, Customer Service
A REALationship occurs when you value your connection with the person you are doing business with greater than the money that is changing hands. The results are doing business with trust & openness which ultimately leads to more success. Do you have REALationships with your clients and customers? Are your clients and customers comfortable asking […]
Do You Lose Business When You Are Away?
By Anthony Kirlew on May 11, 2012 in Customer Service
The question of “who handles your business when you are away?” was discussed in one of my business development groups last Wednesday. It was posed to those who may be sole practitioners to see who had a contingency plan for taking care of their customers needs while they were away. Perhaps you are one of […]